A little while back I wrote a post about the global-local challenge for many intranets. To quote: In any large organisations, there will be many…

We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out…

While basic metadata is routinely captured by most publishing tools, there is still widespread confusion about its uses and limits.

Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that…

The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.

Recruiting participants for website research can be difficult, but a few simple steps can help make the process go much more smoothly, without the need…

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.

We all know accessibility is important, but precisely how does one make a website or intranet more accessible? Often what is needed is a pragmatic…

The industry is finally accepting responsibility for providing accessible websites and intranets. Yet, a great deal of misunderstanding continues to surround the subject of accessibility.