Hospitals are complex environments, and there are three distinct worlds that make up their digital workplaces.
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Our first consulting project was in a hospital.
Spending time with nurses in wards was our first exposure to intranet needs and strategies
Six ways to use the Digital Workplace Radar.
The Digital Workplace Radar can empower productive conversations and informed planning
An intranet needs to be managed as a product, not a series of projects.
Intranet and digital workplace teams can learn a lot from the field of product management.
Frontline content is business critical.
Frontline staff rely on great content which must be complete and accurate
Six approaches to sharing and organising knowledge.
Successful knowledge management practices range from social tools, to formalised data and reporting.
Enterprise collaboration needs community managers.
Community managers, whether formal or informal, are crucial for successful collaboration.
Five key approaches for managing change.
There are many ways of engaging staff to support company-wide change management
How technology is setting employee expectations.
Expectations created by consumer experiences are shaping the workplace.
The most important thing: keep your intranet moving forward.
Fast or slow, intranets must constantly improve over time if they’re going to achieve greatness.