Topic

With the frenetic bustle of activity around AI, it’s easy to put to the side the practical reality that organisations are still “made of people”, who need to be both productive and happy. Thankfully digital employee experience puts humans at the centre of strategic thinking, supported by a rich toolbox of human-centred design techniques. Drawing on 30 years of being immersed in employee needs, James will share stories and practical approaches that will reignite our shared passion for delivering great outcomes for people.

This session will cover:

• why we need to dive even deeper into employee needs
• designing (and testing!) great employee experiences
• the future of intranets, when AI is in the picture
• howe we can ‘move the needle’ of digital employee experience

Profile

James Robertson is the founder and managing director of Step Two. He’s been in the intranet space for over twenty years, and is the author of the books Essential intranets and Designing intranets. Drawing on his work with a wide variety of clients, James has been pivotal in the definition of intranet best practices that are used by teams around the world. In recent years, he’s been the driving force behind the digital employee experience (DEX) movement.