Pete Johns

NRMA

The journey to the what & why of DEX

Presentation from DEX 2019


Topic

NRMA is undergoing a huge shift in the services its offering, and its role in the community. A key driver of this change is a recognition that a great customer experience (CX) is imperative. But how can an organisation deliver a great CX without also providing a great experience for it’s employees?

This case study explores the real-world journey of a team that’s driving the recognition and adoption of digital employee experience (DEX), including how it underpins great CX.

This session will cover:

  • what the team is doing to understand and promote DEX
  • examples of what’s actually underway to make it a reality
  • how a compelling business case can be made for DEX, by tying it to CX

Profile

With IDEO Design Thinking and Prosci ADKAR Change Management certification, Pete is all about helping humans work better together by designing and adopting clever new ways of working. This belief has turned Pete into an organisational culture and employee experience geek, obsessed with how people, teams and organisations are changing as the ‘future workplace’ becomes the ‘NOW workplace’.

Photographs from DEX2019

Extras

 

Produced by Step Two, DEX 2019 is all about bringing great digital employee experiences to the modern workplace. Revel in two streams of presentations, with 24 great speakers from Australia and internationally.
Learn more

Our 2019 speakers: