This framework helps teams to sharpen their thinking, and to present a compelling business case

Three concepts fit together to provide a complete picture for what we deliver digitally to employees.

Narrative, in the form of stories, is a powerful way of describing a desired future state of working practices.

A great digital employee experience will only be achieved with a clear vision, a set of guiding principles, and a series of projects.

A universal inbox or universal task list demonstrates the power of creating a great digital employee experience.

The benefits that DEX initiatives deliver can be grouped into three categories: people, process and technology.

Keep an eye out for hints that suggest that a pragmatic, tactical approach to Office 365 is best

Strategic and tactical approaches to Office 365 adoption can deliver concrete results and benefits

‘People waves’ provide a real-world framework for achieving Microsoft 365 success

DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX