Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.

Effective coaching techniques are critical for achieving a well performing intranet team.

The ‘softer’ skills underpin successful intranet teams, and good listening is a starting point for building relationships and solving problems.

There are a range of practical ways of assessing whether the team is spending its time to greatest effect.

There are many good books that can help intranet teams to deliver great sites and overcome challenges.

It’s important to have an ‘elevator pitch’ to hand at all times for both the intranet and intranet team.

If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.

Establishing team spaces for projects can be one of the most productive uses of collaboration tools, but they must be closed when the projects end.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

Being an intranet star isn’t easy, but there are practical ways of making it happen.