Intranet teams should use a range of approaches to track and communicate their success stories, to managers and the wider organisation.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.

The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

Intranet teams should play a leadership and coaching role in the organisation, in order to ensure that the intranet is effective, up-to-date and usable.

Lack of project sponsorship is one of the greatest causes of IT project failure. For an organisation-wide platform such as an intranet, the need is…

A multi-disciplinary approach is needed when establishing an intranet team. This briefing outlines the key roles required.