1. Wendy Pang

    An excellent summary, developed from experience of many intranets. I like the back-office vs outwards-facing concept as a good way to communicate about content types with content owners. I get a tick for designing an intranet on these principles a couple of years ago :-)

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Published March 30, 2010

James Robertson
James Robertson is the Managing Director of Step Two, the global thought leaders on intranets, headquartered in Sydney, Australia. James is the author of the best-selling books Essential intranets, Designing intranets and What every intranet team should know. He has keynoted conferences around the globe. (Follow him on Twitter)

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