The fundamental goal of developing a new structure for an intranet is to produce something that works well for staff.
As discussed in the earlier article Escaping the organisation chart on your intranet, this often means getting away from a navigation structure that mirrors content ownership.
Experience has shown that staff will struggle to find information if they have to know who owns the content first. Yet on many intranets, sections are named after the business owners who publish content, or in the worst cases, entirely separate intranet ‘sites’ contain isolated islands of content.
Intranet teams can, however, find it hard to move their sites towards more user-centred structures. Black-and-white goals such as structuring everything according to task and subject often founder in the face of site complexities.
To help with intranet redesigns, this article outlines three broad categories of content:
- core staff and organisational content
- business-unit specific content
- back-office content
[CM Briefing 2010-04, read the full article]