When intranet projects are given just 3-6 months to deliver, they need to be focused, nimble and effective.

Too many intranets are ‘passion free zones’ that fail to engage with staff.

Delivering an effective intranet requires a sufficiently large team, and support from the business

When migrating to a new intranet, it’s important to establish the right authoring practices from the outset.

All intranets must find a balance between global (common) and local (specific) information.

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Call centre staff have important information needs that greatly influence the quality of customer service provided.

In this modern age, there is no reason to continue the 50 year-old practice of sending corporate newsletters.