Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.

Intranet teams must take on a strong leadership role, and drive forward the evolution and enhancement of the site.

The intranet manager should be free to focus solely on managing the site, and not publishing content or doing admin work.

All too often, centralised intranet teams find themselves battling with decentralised authors to enforce consistency and quality standards.

Intranets must be more than just a dumping ground for ‘second-hand documents’ if they are to be successful. Instead, a radically different policy needs to…

One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team…