Content publishers and owners need help to deliver the best possible content, and there are many ways of providing this support.

Image from Shutterstock. In the last year or so, we’ve been doing a lot of work with global organisations who are redesigning their corporate intranets….

Avoid the trap of seeing an information management strategy merely as a set of policies.

Is your organisation positioned to deliver and sustain a great intranet?

Global intranet teams can (and must) play a mix of roles within large and complex organisations.

Delivering an effective intranet requires a sufficiently large team, and support from the business

When migrating to a new intranet, it’s important to establish the right authoring practices from the outset.

Intranet redesigns involve a huge amount of work, so how do we make this the last big redesign that’s needed?

Provide a place for authors to seek help and training when they need it, whenever they need it.

When designing and structuring intranets, it is useful to distinguish between core content, and business-unit specific information.