Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.

University intranets are transforming, driven by design thinking and new technology options.

Design can transform the way we work, from fixing usability issues to uncovering new business solutions.

There are both formal and informal ways of finding staff for user research

When structuring a site, take a bottom-up approach to identify the right clusters

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Finding the right document is only half the task: is the document structured in a useful way?

When conducting an intranet redesign in today’s environment, it’s commonsense to include a mobile element.

How much of your intranet home is red (irrelevant) vs green (directly helpful for staff)?

All intranets must find a balance between global (common) and local (specific) information.