When structuring a site, take a bottom-up approach to identify the right clusters

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Finding the right document is only half the task: is the document structured in a useful way?

Using Excel in more powerful ways can bring further insights beyond a typical content audit

Intranet redesigns involve a huge amount of work, so how do we make this the last big redesign that’s needed?

Intranets filled with ‘blah blah’ landing pages can make it impossible for staff to find what they need.

When designing and structuring intranets, it is useful to distinguish between core content, and business-unit specific information.

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

The different uses for PDFs and web-based content on intranets is a common source of confusion.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.