Step Two are the global pioneers of digital employee experience (DEX) and we help organisations put the human at the heart of design and strategy decisions

Rather than focusing on specific tools or technology silos, the DEX approach considers the holistic environment of knowledge, information, communication, and culture

Shaping your digital employee experience

Organisations are undergoing simultaneous transformations in how work is done, what technologies are deployed, and where work happens. To help navigate a path through this complex environment, Step Two has developed the DEX Enterprise Framework: the only comprehensive model in this space.  This holistic framework provides a clear starting point for defining and shaping DEX, and a method for identifying gaps and planning activities. 

How Step Two can help

DEX vision and new ways of working

Organisations require a shared vision for the desired digital employee experience. Without this, technology projects head off in different directions and employees struggle to be effective. We work with senior leaders to shape a consensus DEX vision with supporting guiding principles. Employing narratives, personas, and day in the life journeys to bring your employee needs to life in a form that can guide strategies, projects, and designs.

From our library: narrative is at the heart of dex; introduction to personas; how to create a great digital employee experience

Digital workplace strategy

Businesses are now blessed with a new generation of enterprise tools that are very powerful and still evolving rapidly, including M365, Workday, ServiceNow and many others. With this functionality, however, comes complexity. What’s needed is a coordinated approach to the digital workplace, that determines where information should sit, how tools work productively side-by-side, and how employee needs should be met. We work with all stakeholders to determine pragmatic digital workplace strategies that guide the way ahead.

From our library: how the digital workplace reinforces values and purpose; how it fits together intranets digital workplaces and dex

Knowledge management

Tackling knowledge management is about understanding the interplay between people, process, technology, and content. Step Two have decades of experience in developing KM strategies that ensure individual projects (such as intranets, collaboration, and document management) are consistent with overall business strategy. Our approaches are pragmatic, ensuring that employees are well placed to manage and use knowledge effectively.

From our library: developing a knowledge management strategy; knowledge management for frontline staff

Information management

Information management has become ever more complex, as new tools and platforms are deployed (with the old ones rarely decommissioned). Avoiding the trap of trying to create an enterprise-wide information management strategy that covers ‘everything’, we work with teams and business areas to determine how to better manage information. Our work draws on best practice UX/IA techniques, the power of taxonomies, and an understanding of business risks and priorities.

From our library: 10 principles of effective information management; effective IM consists of projects, not policies

Digital internal communications

Old internal communications approaches, including ‘scattergun’ delivery of messages across multiple channels don’t work in the modern workplace. Employees expect clear lines of communication they can understand and rely on.

Utilising Step Two’s ‘digital maturity model for internal communications’ we will help you understand your current state, and determine what changes need to be made to deliver modern communication practices via a multi-channel environment.

From our library: what’s the digital maturity of your internal communications; find your handover line from internal comms to collaboration

Digital workplace governance

By its very nature, there can never be one ‘owner’ of the digital workplace. Managing and governing the digital workplace requires a clear framework of roles and responsibilities and a consensus approach to change and development.

Step Two recommends a product management approach to digital workplace governance. Through a series of stakeholder workshops, we will develop a framework to underpin your digital workplace evolution.

From our library: digital workplace governance must be a meeting of equals

Step Two worked hard to truly understand our business and the unique challenges we faced in developing a group-wide intranet for a very diverse workforce. Their knowledge and expertise helped us deliver a strong platform that not only meets our needs now, but is flexible enough to grow with our organisation into the future. Their tailored approach to working with us and their insights into what we wanted to achieve played a critical role in the successful intranet launch.

Holly Payne, Group Intranet Manager, NRMA