The real cost of email in organisations.

There is very real cost of the reliance on email: the duplication of information management activities, which has a significant impact on productivity, consistency and…

Five key intranet policies.

This briefing takes a different look at the role of intranet policies, and outlines five policies that all intranet teams should develop.

Create a strong intranet brand.

The intranet needs to have a strong brand, a sense of identity that, at a basic level, distinguishes it from the public website and other…

When collaboration works.

This article introduces two critical success factors for intranet discussion forums: a clear purpose, and a common community.

Nine ways to fix intranet search.

This article outlines nine steps that can be taken by all intranet teams to improve the effectiveness of search, covering both design and under-the-hood changes.