The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

Intranet-based rich media, including audio and video, provides new ways of connecting with staff.

Intranet managers need to be careful not to get caught up in their own experiences and perspectives.

By planning projects carefully from the outset, intranet teams can build a strong business case.

The different uses for PDFs and web-based content on intranets is a common source of confusion.

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

Intranet business cases need to beyond dry numbers and recommendations, and target emotions and key business needs.

If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.