Too many intranets are ‘passion free zones’ that fail to engage with staff.

Go beyond woolly objectives for social intranets, to solve real business problems.

Delivering an effective intranet requires a sufficiently large team, and support from the business

Using Excel in more powerful ways can bring further insights beyond a typical content audit

When migrating to a new intranet, it’s important to establish the right authoring practices from the outset.

An intranet vision is the starting point, but a strategy is still needed showing how to get there.

Intranet redesigns involve a huge amount of work, so how do we make this the last big redesign that’s needed?

All intranets must find a balance between global (common) and local (specific) information.

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.