Filed under: Intranets, Knowledge management
All I’ve left to do on the Area Health Service project is to write the executive summary. The major recommendations have now been written, and reviewed. In bullet-form, this is what we identified:
Strategic recommendations
- Integrate the intranet into daily work practices
- Improve intranet resourcing
- Develop a staff directory
- Develop a knowledge-sharing culture
- Broaden the reach of e-mail
- Improve the management of e-mail
- Provide universal web access
- Align with the Balanced Scorecard
- Use storytelling to support organisational change
- Use the intranet to support geographically isolated staff
- Formalise the role of content authors
- Improve transparency of decision making
- Enhance the dissemination of news
- Develop an integrated intranet platform
- Expand the use of the intranet by nursing staff
- Enhance policy information
- Improve staff orientation
- Improve intranet skills of staff
Tactical recommendations
- Replace the search engine
- Improve site structure
- Maximise the value of the homepage
- Restructure key sections
- Define measures for the intranet
- Implement a content management system
- Schedule regular usability testing
- Enhance feedback mechanisms
You’ll notice that many of these recommendations extend beyond a direct focus on the intranet, and address cultural and process issues.
This is not just the glib recommendations of a consultant. Instead, all of these have come directly out of the stakeholder interviews or usability testing, and are born from a recognition that the intranet does not sit in isolation of the broader business issues.