Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that form part of an intranet …

The field of information architecture (IA) has much to offer those creating taxonomies, including a range of structured techniques for testing their effectiveness.

Recruiting participants for website research can be difficult, but a few simple steps can help make the process go much more smoothly, without the need for expensive agency fees.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.

We all know accessibility is important, but precisely how does one make a website or intranet more accessible? Often what is needed is a pragmatic view, based on real experience, …

The industry is finally accepting responsibility for providing accessible websites and intranets. Yet, a great deal of misunderstanding continues to surround the subject of accessibility.

Creating strong information scents allows users to confidently find desired content on websites and intranets.

This article introduces information architecture and provides guidelines for how to create an effective information architecture.

Paired interviews are a very effective technique for identifying differences in working practices or terminology.