Beyond using HTML, intranets and websites have very little in common.

This briefing helps to dispell the widespread confusion in the marketplace between document management systems (DMS) and content management systems (CMS).

Metrics are an effective way of setting project targets, assessing success, and tracking ongoing health. This article summarises a range of practical KM and CM-related metrics.

The real challenge is to maintain the quality, consistency and value of an intranet, well into the future. This article shows you how.

Outlines a disciplined approach to re-invigorating a corporate intranet, making it deliver real business benefits.

KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.

Why spend millions on managing content that no-one understands or needs? This article provides tips for getting the best value out of your business content.

Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.

A case study describing how to deliver a successful searching solution. Provides guidelines on user interface design, indexing configuration, search engine weightings and more.