The unspoken truth is that workflow often doesn’t work well in practice, leading to the question: is workflow the wrong metaphor?

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.

One of the first challenges when establishing an intranet is to determine who should have overall ownership of the site, and where the intranet team should be located.

This briefing contrasts the role of knowledge management in supporting both innovation and consistency.

The challenge is to deliver sufficient intranet content and capabilities, within the time and resource constraints. This briefing outlines a simple approach for balancing these factors.

This article presents a new perspective to rolling out a records management system, highlighting three critical success factors: the system, classification scheme and message.

While ‘knowledge sharing’ is a common goal for KM projects, it is often neither meaningful or effective.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

A successful knowledge management strategy must identify the key needs and issues within the organisation, and provide a framework for addressing these.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.