Global intranet teams can (and must) play a mix of roles within large and complex organisations.

When intranet projects are given just 3-6 months to deliver, they need to be focused, nimble and effective.

Too many intranets are ‘passion free zones’ that fail to engage with staff.

Delivering an effective intranet requires a sufficiently large team, and support from the business

When migrating to a new intranet, it’s important to establish the right authoring practices from the outset.

We’ve worked with many organisations that have gone through an immense amount of organisational change. These are a challenging times, and the temptation would be to leave the intranet until …

“We want to be number one for customer service.” We’ve heard this stated by a number of our clients over the years, particularly in the financial services industry. This makes …

We’ve written a lot about the roles and responsibilities of intranet teams, with a focus on the activities of teams in medium to large organisations. Intranet teams in global firms, …

All intranets must find a balance between global (common) and local (specific) information.

Global companies, whether banks, pharmaceutical companies or non-profits, have a particularly strong need for great intranets. With tens or hundreds of thousands of staff across dozens of countries, intranets must …