Provide a place for authors to seek help and training when they need it, whenever they need it.

Jargon can make it hard for even experienced intranet users to find what they need and to complete tasks.

Executive support is critical for intranets, and there are a range of practical approaches for gaining this.

There are a range of practical ways of assessing whether the team is spending its time to greatest effect.

There are many good books that can help intranet teams to deliver great sites and overcome challenges.

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

ABCD for intranets is a step-by-step tool that can be applied at any time and then used for the continual refinement and improvement of the intranet.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.