Executive support is critical for intranets, and there are a range of practical approaches for gaining this.

There are a range of practical ways of assessing whether the team is spending its time to greatest effect.

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

Position descriptions describe the key responsibilities and duties of the intranet manager, fulfulling two audiences, the intranet manager as well as the organisation.