There are many good books that can help intranet teams to deliver great sites and overcome challenges.

Intranet projects are challenging, and it’s easy for teams to fall into common traps that can undo the good work being done.

It’s important to have an ‘elevator pitch’ to hand at all times for both the intranet and intranet team.

The ‘three clicks rule’ is perhaps the most widely known web design principle, but it’s a myth.

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

By planning projects carefully from the outset, intranet teams can build a strong business case.

The different uses for PDFs and web-based content on intranets is a common source of confusion.

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.