Card sorting is a common technique within user-centred design (UCD) methodologies. It’s also an activity that can polarise opinions; people either believe in it, or…

Intranet redesigns truly succeed when they address longer-term strategy, management and governance issues.

Yesterday I was honoured to give a presentation at the monthly meeting of intranet managers organised by NetJMC. These were some of the world’s largest…

Mobile is hot, increasingly so within enterprises. This has been picked up by the major technology vendors, who are all scrambling to deliver mobile functionality,…

Intranets deliver the greatest benefits when they provide seamless access to common applications and tools.

This future principle explores where intranets should be heading. Previous principles include act proactively, not just reactively, provide universal access and it’s more than the…