While in Vancouver for a SharePoint conference, I was incredibly pleased to be able to present to a session of VanUE, a local gathering of…

“Helping staff do their jobs” is the primary purpose of most intranets. Yet this is only achieved when staff can quickly and easily find what…

One of the hardest things about running an intranet is not being able to see other sites. What does a great intranet look like? What…

I was great today to give a presentation on enterprise mobility at the UX Immersion conference in Portland, Oregon. This explored mobile topics, in the…

I was lucky enough to sit in on Rachel Hinman’s workshop on the first day of the UX Immersion conference in Portland, Oregon. Rachel is…

The nature of work is slowly but steadily changing. Traditional corporate tools, such as intranets, HR and finance systems, are being joined by new collaboration…

The digital workplace offers a compelling vision of the future, but the right foundations must be in place.

‘I can’t find what I am looking for’ is one of the most common complains staff make about intranet content. Contributing to this issue is…

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Card sorting is a common technique within user-centred design (UCD) methodologies. It’s also an activity that can polarise opinions; people either believe in it, or…