At the close of DEX 2019, James Robertson shared how DEX is evolving as a concept, and where it should be heading next.
Create a universal inbox as part of a great digital employee experience.
A universal inbox or universal task list demonstrates the power of creating a great digital employee experience.
How to measure the value of digital employee experience (DEX).
The benefits that DEX initiatives deliver can be grouped into three categories: people, process and technology.
How microservices are driving a great digital employee experience.
An elegant behind-the-scenes technical solution is enabling a leading edge digital employee experience to be delivered.
How important is digital employee experience?.
The global DEX survey sheds light on the strategic importance of digital employee experience.
Digital employee experience (DEX): top down and bottom up.
DEX has to be lead, top-down by senior leaders, and supported bottom up by great UX
DEX -> CX.
You can’t deliver great customer experience (CX) without a great digital employee experience (DEX).
Should your governance be sponsored or democratic?.
More ambitious approaches to digital workplace governance will require a more democratic approach to governance.
The fifth power of #DEX: Passion.
Digital employee experience generates passion, among senior leaders and project teams.
The fourth power of #DEX: Impact.
DEX must ‘move the needle’ within organisations by having a real impact on how staff work.