Creating strong information scents allows users to confidently find desired content on websites and intranets.

This article introduces information architecture and provides guidelines for how to create an effective information architecture.

Paired interviews are a very effective technique for identifying differences in working practices or terminology.

Any intranets structured around the organisational chart are difficult to use. Before attempting a restructure, consider why this structure has been used.

You need to understand how staff look for documents in a business setting, in order to design suitable systems and classification schemes.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide…

A redesigned site can be easy and quick to use, and perfectly structured, and still be useless. For a site to be useful, it must…

Escaping an organisational structure for your intranet is not easy, but will deliver many business benefits.

This briefing presents a simple checklist that will allow you to judge just how much work will be required to bring your intranet back to…