The real challenge is to maintain the quality, consistency and value of an intranet, well into the future. This article shows you how.
Archives for Articles
Sixteen steps to a renewed corporate intranet.
Outlines a disciplined approach to re-invigorating a corporate intranet, making it deliver real business benefits.
Using usability to direct KM systems.
KM has much to learn from usability, which can provide many useful starting points for structuring and managing KM projects.
Centralised or decentralised authoring?.
There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.
Losing sight of the content in a CMS.
Why spend millions on managing content that no-one understands or needs? This article provides tips for getting the best value out of your business content.
Knowledge management for call centres.
Call centres are growing rapidly. They are also confronted with many challenges, and KM has much to offer in overcoming these difficulties.
Deploying an effective search engine.
A case study describing how to deliver a successful searching solution. Provides guidelines on user interface design, indexing configuration, search engine weightings and more.
Information design using card sorting.
Card sorting is a very simple method of working with users to come up with a usable information design. A valuable tool for all information…