Beyond just helping staff to ‘find stuff’, search can play a valuable role in meeting broader knowledge management goals.

Intranet content and tools should be aggregated, to help staff find required information, and to complete key tasks.

Users are not all the same, and do not have the same needs. A key principle is therefore: you can’t usefully deliver information to users…

Effective information management is not easy. This article outlines 10 critical success factors that address organisational, cultural and strategic issues.

Search engine ‘best bets’ can dramatically improve the search experience, particularly on information-rich sites such as intranets.

This briefing outlines a simple scenario in which the intranet helps staff find key corporate information, while the documents accessed are stored in the document/records…

There are two main approaches to redeveloping an intranet: a big bang and evolution.

Determining what an intranet is actually for involves gaining an in-depth understanding of staff (and organisational) needs and issues.

There is a worrying trend emerging in the field of information architecture: organisations are attempting to finalise site structures without evaluating their effectiveness in the…

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.