We’ve written a lot about the roles and responsibilities of intranet teams, with a focus on the activities of teams in medium to large organisations….

All intranets must find a balance between global (common) and local (specific) information.

Global companies, whether banks, pharmaceutical companies or non-profits, have a particularly strong need for great intranets. With tens or hundreds of thousands of staff across…

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Call centre staff have important information needs that greatly influence the quality of customer service provided.

In this modern age, there is no reason to continue the 50 year-old practice of sending corporate newsletters.

Intranets can do much to support employee engagement initiatives and objectives.

When in the field, staff only want a few key things on their mobile devices, not the whole intranet.

Intranets filled with ‘blah blah’ landing pages can make it impossible for staff to find what they need.

At any given point, intranet teams must be able to describe: where we’ve been, what we’re doing, and what comes next.