Presentation: How design is transforming modern intranets (World Usability Day 2012)

Written by , published November 8th, 2012

Categorised under: Conferences & presentations, Intranets, Usability & user-centered design

I was pleased to be able to present in Canberra today, as part of World Usability Day. My topic was “How design is transforming modern intranets”.

The key points I covered:

  • Intranets must be (and can be) much more than just a “dumping ground for boring documents”.
  • The nature of intranets is fundamentally shifting, due to collaborative and social tools, mobility, and changing working practices.
  • The starting point is to get the fundamental usability issues addressed, with good design for landing pages.
  • Classic UX techniques such as card sorting, tree testing and usability testing add a lot of value (all of which are described in Designing intranets: creating sites that work).
  • Design can go much further than just getting the right structure and page layouts. It can also deliver great business solutions that add strategic value.
  • Coca-Cola Enterprise has delivered a strategy-focused intranet homepage.
  • Framestore has reworked a key business system and process.
  • NSW Department of Education (NSW DEC) have re-imagined the idea of a “portal homepage”, applying the highest standard of research and design.
  • CRS Australia (a mid-sized government agency) has simplified access to key systems, and delivered a unique way of communicating policy changes.
  • (All these organisations are Intranet Innovation Award winners.)

The take-away message: focus on the next project, and make it simpler, smarter, more aligned with needs, and beautiful.

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  1. By Interesting Elsewhere | Intranetizen on November 9, 2012 at 10:00 pm

    [...] How design is transforming modern intranets: James Robertson and the StepTwo team talk about how good design is a usability enabler and an engagement driver. This deck features some live examples to learn from. [...]