The ‘three clicks rule’ is perhaps the most widely known web design principle, but it’s a myth.

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out by the number of staff …

Over the years, we have published a vast amount of information on intranets. In this article, we attempt to wrap up all the activities that form part of an intranet …

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

This article explains a quick and effective technique for assessing whether your home page is an effective gateway to site content.

We all know accessibility is important, but precisely how does one make a website or intranet more accessible? Often what is needed is a pragmatic view, based on real experience, …

Creating strong information scents allows users to confidently find desired content on websites and intranets.

By improving the way the intranet supports key tasks, immediate business benefits can be delivered in a manageable and cost-effective manner.

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence.