Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.

Design can transform the way we work, from fixing usability issues to uncovering new business solutions.

Intranet redesigns involve a huge amount of work, so how do we make this the last big redesign that’s needed?

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Organisations with a strong public brand and reputation are under growing pressure to deliver an intranet to match.

Jargon can make it hard for even experienced intranet users to find what they need and to complete tasks.

Intranets filled with ‘blah blah’ landing pages can make it impossible for staff to find what they need.

Understanding common and important staff tasks underpins every aspect of intranet design and management.

It is widely assumed that intranet homepages need to be squeezed into a single screenful, but can longer pages be made to work?

Intranet projects are challenging, and it’s easy for teams to fall into common traps that can undo the good work being done.