Intranet teams can’t afford to be technology ignorant, but nor do they need to be geeks.

The ‘softer’ skills underpin successful intranet teams, and good listening is a starting point for building relationships and solving problems.

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.