Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Finding the right document is only half the task: is the document structured in a useful way?

Delivering an effective intranet requires a sufficiently large team, and support from the business

Provide a place for authors to seek help and training when they need it, whenever they need it.

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

The intranet should have a section devoted to the intranet itself, communicating to stakeholders, authors and general staff.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a hobby.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.