Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Delivering an effective intranet requires a sufficiently large team, and support from the business

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

Much is expected of intranet authors, in terms of the quality, accuracy and timliness of published material. Yet, many organisations treat intranet authoring as a hobby.

Efforts should be targeted at improving the quality of key information, while applying lower standards to the majority of intranet content.

A critical success factor for an effective and sustainable intranet is the establishment of an intranet ‘community of practice’.

There is no ‘correct’ answer to this question. To get the best business outcomes, you must understand the strengths and weaknesses of both approaches.