Out-of-the-box, search doesn’t work, and there is a small (but vital) piece of work needed to design and tune the search solution.

There is a ‘rule of thirds’ that can be used to categorise the main types of forms that exist on an intranet.

Usability and information architecture (IA) are core areas of expertise for intranet teams, and all organisations should take steps to build this expertise internally.

The most successful intranets are those that directly reflect the unique nature of the organisations they serve.

here are many staff that have little (or no) access to a computer during work hours, and there are two main approaches for making intranet…

The enemy of intranets is not resistance to change, it is apathy, which must be overcome to build support and resources.

An intranet homepage policy is tool that can provide some welcome support to intranet managers as well as providing a clear direction to business units…

An intranet concept is a single sheet of paper which outlines where the intranet is at, where it is going, and what it will deliver…

This article provides a long (but still not comprehensive) list of ongoing tasks for intranet teams.

This article uses two case studies to explore when to select a portal, and when a content management system would be more appropriate.