While collaboration tools are spreading rapidly, what has often been overlooked is the frequent need to include external collaborators.

There are three main ways of keeping a staff directory up to date: centralised updates, self-service updating and via integration.

Giving the intranet a name helps to build its identity, and may even give it a personality within the organisation.

Search doesn’t work out of the box, and up to 80% of the default functionality must be stripped out for general search users.

Some of the greatest value in a staff directory comes from the cross-linking, within the directory and to other resources.

Establishing team spaces for projects can be one of the most productive uses of collaboration tools, but they must be closed when the projects end.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

Public-facing websites often have a strong marketing element to them, but do intranets need to be as polished in their design?

Explores the options for migrating content as part of a site redesign, giving tips and suggestions.

To help build team confidence, intranet teams should understand staff needs and the motivations of content owners.