The first of my CM Briefings for July looks at what to include in intranet search results. To quote:
While there is much that can be done to improve the effectiveness of intranet search, a good starting point is to improve the design of search results pages. The first question to ask is: what to include (and what not to include) in search results?
This briefing is designed to provide a simple checklist that can be used to assess (and then redesign) intranet search results pages.