The first of my two CM Briefings answers the question: have we seen the perfect intranet? To quote:

We have been lucky enough to see quite a few intranets across a diverse range of intranets, in both the public and private sectors.

Knowing this, we are often asked the question: so who has the perfect intranet? In most cases, the reason for asking this question is to find out who to visit, to see how to get an intranet right.

Our answer, however, is: we haven’t seen a perfect intranet. While this is often a very disappointing (or even disheartening) response, it is valuable to explore some reasons.