This is the second of a two-part article on the Intranet Hive. For a complete view of the Intranet Hive, the two articles should be read together.

The Intranet Hive is a new concept that provides awareness of the activities that underpin the ongoing management of an intranet. The Hive informs teams about the six broad areas they must work through in managing their intranet. These six areas are:

• Strategy – know where you are going
• Design – make it easier for staff
• Content – meet the business need
• Change and communications – inform and support everyone
• Technology – keep it all working
• Team – be effective

Within each of these broad categories the Hive outlines six specific activities. The total of 36 provide a firm basis for long-term intranet success. Intranets are complex and without some guidance even identifying the wide range of necessary activity is difficult.

The Hive is not a linear model; teams should begin by performing a self-assessment across the six areas so that they know their current capabilities. Teams should focus on the areas of most need for their given situation.

Last month’s KM column explored the strategy, design and content sections. This article examines the remaining three areas: change and communications, technology, and team.

[March KM Column written by Cairo Walker, read the full article]