The second CM Briefing for March looks at how to create an upwards spiral for your intranet. To quote:

Many intranets are trapped in a ‘downwards spiral’: process and resources issues lead to poor-quality content, which reduces trust, which leads to more problems, and so on.

If intranets (and intranet teams) are to succeed, this must be turned around to become an ‘upwards spiral’, where each success (no matter how small) leads onto further improvements.

This briefing explores the nature of the problem, and outlines some approaches to reshaping the intranet into something that grows and prospers.