Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.

Design can transform the way we work, from fixing usability issues to uncovering new business solutions.

There are both formal and informal ways of finding staff for user research

When structuring a site, take a bottom-up approach to identify the right clusters

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

Finding the right document is only half the task: is the document structured in a useful way?

When conducting an intranet redesign in today’s environment, it’s commonsense to include a mobile element.

All intranets must find a balance between global (common) and local (specific) information.

Tree testing provides a cheap and effective way of checking draft navigation before proceeding further into a redesign.

Jargon can make it hard for even experienced intranet users to find what they need and to complete tasks.