Creating employee personas is an effective way to understand the needs of your workforce, and to plan and design solutions accordingly.

Intranets serve many different audiences, and role-specific pages can help to meet these diverse needs.

All intranets must find a balance between global (common) and local (specific) information.

Intranets filled with ‘blah blah’ landing pages can make it impossible for staff to find what they need.

It is widely assumed that intranet homepages need to be squeezed into a single screenful, but can longer pages be made to work?

The ‘three clicks rule’ is perhaps the most widely known web design principle, but it’s a myth.

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

A little while back I wrote a post about the global-local challenge for many intranets. To quote: In any large organisations, there will be many different business units, with different …

We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out by the number of staff …

Creating strong information scents allows users to confidently find desired content on websites and intranets.