The ‘three clicks rule’ is perhaps the most widely known web design principle, but it’s a myth.

Intranet teams can never maintain a whole site themselves, and empowered authors will do much to deliver great content.

There are many different uses for the intranet homepage, and a balance must be gained to meet business and staff needs.

By planning projects carefully from the outset, intranet teams can build a strong business case.

Successful intranet managers balance their technical skills, business acumen and leadership capabilities, and take a pragmatic approach to their sites.

There are five fundamental publishing models for an intranet, and each has strengths and weaknesses.

If intranets are to achieve their full potential, intranet teams must go beyond just reducing frustration.

In most cases, the intranet team should own search, and the responsibility should not be left within IT.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

Too many approaches to improving intranet content are destined for heroic failure.