In most cases, the intranet team should own search, and the responsibility should not be left within IT.

Governance is about having a framework in place that enables the decision-making and planning processes for the intranet.

Staff directories are only useful when they contain all staff, even those without a PC or payroll number.

It’s nice to be involved at the start of a brand new intranet, rather than improving (or fixing!) an existing intranet, which is the norm. It’s also a fairly small …

We’ve all heard the argument: if we can save staff 2 minutes a day looking for information on the intranet, we can multiply this out by the number of staff …

While basic metadata is routinely captured by most publishing tools, there is still widespread confusion about its uses and limits.

There are three main ways of keeping a staff directory up to date: centralised updates, self-service updating and via integration.

Giving the intranet a name helps to build its identity, and may even give it a personality within the organisation.

Intranet teams need to carefully manage their time, to ensure that progress is always being made.

ABCD for intranets is a step-by-step tool that can be applied at any time and then used for the continual refinement and improvement of the intranet.