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Visa: Building a beautiful user-centred intranet

Visa has launched a highly effective new intranet. Featuring a powerful new design influenced by a mobile-first strategy, it now has a very attractive interface. Content has been extensively rewritten with the user in mind and a new task-focused navigation has been developed.

The design is responsive but a mobile app for iOS has also been developed. In addition there are improvements to search, new page templates and other design features including custom iconography.

Why this won a Gold award

  • The design work on this intranet is very strong – it has a beautiful user experience and some nice touches such as the custom icons.
  • There’s some very solid work on rewriting and consolidating content as well as developing a task-based navigation, which is helping employees save time.
  • There are some useful templates which help drive a powerful and attractive user experience – for example delivering lovely departmental pages and the support section.
  • The approach to mobile is strong, both reflected in the emphasis on a mobile-first strategy, but also in innovative touches such as the wallet integration.

Full case study

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