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MAN Energy Solutions: Improving an intranet with data, research & feedback
After launching an award-winning intranet (#CU.LIVE) in 2022, based on SharePoint and Omnia, the MAN Energy Solutions team has delivered a comprehensive program of enhancements, design tweaks and new features to ensure the intranet continuously improves. This is all underpinned by a comprehensive approach to content governance and a program of ongoing user feedback and measurement, as well as regular bi-annual user research, with the latter involving some creative approaches.
Highlights include redesigned employee (HR) hub and collaboration “workspaces” areas, an extensive use of automation for content reviews, a support hub for editors and authors, a new improved search involving Microsoft Bing for Work and improvements to a custom document management area with automated workflows. The intranet continues to drive value with good adoption.
Why this won a Silver award
- There’s a strong commitment to continual improvement with an impressive progam of new features and enhancements, and a willingness to improve a recently launched intranet.
- We love the data-driven approach, with user research, analytics and ongoing feedback prioritising and shaping the changes.
- We applaud the commitment to the consistent and extensive governance model that underpins the intranet and its evolution, as well as the content.
- The automated content review process that supports lifecycle management is innovative, going deeper than many other examples of this.
- The new Editor Hub is well-executed, supporting the publishing community to maintain governance and track success.
- There’s a refreshing level of support for users with a range of channels in use.
- We love some of the creative approaches such as the “Rethinking Workshops” involving superheroes.
Full case study
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