* Screenshot remains the copyright of the entrant, and may not be reproduced without written permission.
IAG: Laying the foundations for digital employee experience
IAG has implemented a comprehensive and strategic approach to the digital workplace. Built on a vision of the value of “people experience”, different digital workplace teams are presented as a single identity and brand to employees. Within this, a “People Enablement” team focuses on adoption, change management, user education, analytics and ongoing dialogue with employees.
The strategy is delivered through an array of channels and approaches including a training program, self-service resources, digital champions, Digital Workplace Expo events, reporting dashboards, an ideation portal and more. The overall approach helped ensure IAG employees were well-supported during the pandemic, and is driving good underlying adoption of key systems across IAG’s Microsoft 365-powered Digital Workplace.
Why this won a Gold award
- IAG’s execution of its strategy and vision provides a joined-up and detailed approach to the digital workplace and employee experience, rarely seen within an IT function.
- There’s a real focus on people and their experience that threads through everything from process design to the way the Digital Workplace portfolio is positioned with employees.
- The underlying governance framework and cross-functional structure is excellent.
- The ongoing commitment to change management, engagement, adoption and digital training is refreshing.
- Some of the engagement channels are very well-executed, in particular the Expo events.
- We like how the People Enablement team has influenced the IAG culture, and also encouraged the Technology division to be more people-centric.
- We love that the entry detailed so many lessons learned for other teams to follow.
Full case study
Get a copy of the full case study as part of the 2021 Intranet & Digital Workplace Showcase report. This is packed with real-world screenshots and insights that will inspire your leadership team, and help you deliver a successful project.