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Guardians of NZ Superannuation: Executing a model intranet project
The Guardians of New Zealand Superannuation has designed and launched a new iteration of their SuperCharged intranet based on SharePoint Online, focusing on out-of-the-box features. Following a five-step implementation methodology, the team has involved people from the business throughout the process to deliver a user-centric platform. Notable elements in the project include using a “four voices” model to consider involvement from stakeholders, a six-step model for interacting with content owners, a set of content principles, and a good use of content templates.
Their comprehensive approach to governance also includes a centre of excellence for content owners, a task-based approach to navigation, enhanced search and refreshed content with improved findability. The new intranet is significantly better than the previous iteration, and enjoys good adoption.
Why this won a Gold award
- This is a very well executed intranet project following a strong implementation methodology, not always found in smaller organisations.
- We love the use of the four voices model to consider the role of different stakeholders.
- There’s a healthy emphasis on testing and ongoing involvement from a group of business users.
- There are a range of robust content management and governance processes and ideas for other intranet teams to follow, ranging from content principles to good use of automation.
- The support site for content owners is very well designed.
- We like the approach to content templates and the distinction between evergreen and time-bound content.
- There are some really nice touches including fund performance data appearing on the homepage.
- The new intranet is having a positive impact with improved findability, strong adoption level
Full case study
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