Duke Energy’s intranet (“The Portal”) has been continuously improving since 2001. In the past three years the intranet team have introduced a number of new features and content areas, all of which have been delivered taking a data-driven and user-centric approach. These include moving from classic to modern SharePoint, a new Viva Connections mobile dashboard, and the My Portal Toolkit which allows users to access personalised links from any page and configure subscriptions to news topics.
Other notable areas include a prominent homepage “kudos” feed, the reorganistion of HR and people-content based on a “Life Journeys” concept, and strong support for site managers through resources and training. The Portal continues to enjoy consistently high levels of adoption and supports both
Why this won a Platinum award
- The execution from The Portal team is consistently outstanding across multiple aspects of intranet management.
- The combination of the longevity of The Portal combined with its very high adoption is both exceptional and unique.
- There’s a refreshing emphasis on user experience with testing always incorporated into the design and roll-out of new features.
- We love the design of the Life Journeys section, presenting HR pages in an engaging and intuitive way.
- We applaud the resources, training and related processes to support site managers, helping to drive a high quality and consistent experience.
- We particularly like details such as the graphic identifier which shows which sites are part of the Portal.
- We love the prominent Kudos & Connections web part which helps support employee engagement.
- There’s a great commitment to using analytics, including for site managers.